For online ordering, True BASIC accepts VISA, Mastercard, Discover, and American Express credit cards as well as payment via PayPal account or e-check. We also accept orders via US Mail or fax to 858-434-9363; see below for details. Our toll-free phone number is 877-456-9222.
- During the checkout process, you will create an account on our site and be prompted for your billing and shipping address details.
- Once we receive your order details, you will be automatically transferred to a PayPal login page. If you have an existing PayPal account, you may use it, or you can simply enter your credit card information without having to have a PayPal account.
- Once your payment has been processed via PayPal, you will be returned to the True BASIC site. If you purchased a downloadable copy of True BASIC, you can download it from the files tab under My Account.
If you are unable to use a credit card for payment or prefer to place your order via regular mail, True BASIC will accept a check or money order provided it is drawn on a US bank in US currency only. Orders will be processed once your check has cleared, which may take several days.
Please be sure to include shipping charges in your payment. To calculate the correct amount of shipping, add the items you are ordering to your shopping cart and proceed to the last page of the online ordering process. This will display the correct amount of shipping & handling for your order and the total order cost. We recommend you print this page and mail it with your payment.
Orders sent by mail should be addressed to:
PO Box 204
Gaysville, VT 05746
Volume Orders / Site Licenses
Volume order requests can be submitted via mail to the above address, via fax to 858-434-9363, or via the Contact form.
International Ordering Information
International payments must be made via credit card or wire transfer. International bank surcharges may apply for wire transfer payments. Actual shipping and insurance charges are added to your invoice with a minimum of delay or need for additional correspondence.
Backup CDs and book orders are shipped promptly from our fulfillment and printing partners. Once they receive your order information from us, they will email you with the details of your shipment.
Refunds and Credits
No refunds are given for physical product shipments (printed books) without an RMA issued by True BASIC. Refunds for products returned in acceptable condition, less shipping and handling charges, are normally issued upon receipt of the returned merchandise.
No refunds are given for software whether delivered electronically or in CD format.